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Thank you for shopping with Hearth and Handmade. We carefully package every handmade item to ensure it arrives safely. Please review our shipping policy below.

Processing Times

All orders are processed within 3–5 business days unless otherwise stated on the product listing.

As our products are handmade, some items may require additional preparation time. If there is a delay, it will be noted on the product page or communicated to you directly.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Options

We offer the following shipping methods at checkout:

Standard Shipping

• United Kingdom: Estimated delivery within 2–5 business days after dispatch
• International: Estimated delivery within 7–21 business days after dispatch

Express Shipping

• United Kingdom Express: Estimated delivery within 1–2 business days after dispatch
• International Express: Estimated delivery within 3–10 business days after dispatch (depending on destination)

Shipping rates are calculated at checkout based on the delivery address, package size, and selected shipping method.

Please note that delivery timeframes are estimates and are not guaranteed.

Order Tracking

Tracking information will be provided when available and sent to the email address used when placing your order.

Shipping Delays

While we strive to dispatch orders promptly, we are not responsible for delays caused by:

• Postal or courier service disruptions
• Customs inspections and processing
• Severe weather conditions
• Public holidays
• Incorrect shipping information provided by the customer

International Orders

International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country's customs authorities.

These charges are not included in product prices or shipping costs and must be paid by the recipient.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may be required before the package can be resent.

Lost or Damaged Orders

If your order arrives damaged or has not been received within a reasonable timeframe, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number
• A description of the issue
• Photos of damaged items and packaging (if applicable)

We will work with you and the shipping carrier to investigate and reach an appropriate resolution.

Contact Us

For any shipping-related questions, please contact:

Hearth and Handmade
Email: hearthandhandmade30@gmail.com

Thank you for supporting our small handmade business. We truly appreciate every order and the trust you place in us. ❤️