Contact information

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Contact Information Policy

Last Updated: 23/07/2026

At Hearth and Handmade, we are committed to providing excellent customer service and responding to your enquiries as quickly as possible.

How to Contact Us

If you have any questions about your order, products, shipping, or our store policies, please contact us using the details below:

Hearth and Handmade
📧 Email: hearthandhandmade30@gmail.com

Response Times

We aim to respond to all enquiries within 1–2 business days. During busy periods, response times may be slightly longer, but we will do our best to assist you as soon as possible.

Customer Support

We are happy to help with:

  • Order enquiries
  • Shipping questions
  • Product information
  • Damaged or incorrect orders
  • General customer support

Business Hours

Customer support is available:

  • Monday – Friday: 9:00 AM – 5:00 PM (GMT)
  • Weekends and public holidays: Closed

Thank you for supporting Hearth and Handmade. We value every customer and appreciate your support of our handmade business. ❤️🌿